Customer Disservice

Posted on 22 June 2006 by Rob

Guy talks to Matt Lauer about cancelling his AOL account

We have all dealt with poor customer service at least a few times in our lives. And most of the time I attribute the poor experience to my frustration combined with a less than knowledgeable customer service representative.

Vincent Ferrari, however, had a whole other experience. Let me preface this by saying that AOL has an absolutely horrible record of customer service when you call in to cancel your service. For awhile, they were rewarding customer service representatives who convinced customers to stay.

AOL’s reputation is what prompted Ferrari to record his call with AOL. What he recorded was a perfect example of what everyone had been complaining about. I have nothing to add, just check it out.

You can also listen to the entire 5 minute call, which features Vincent losing his patience.

rob

And comedy ensues…

Posted on 15 June 2006 by Rob

President Bush with fingers held together On Newsvine, someone has posted this photo of President Bush and asked for captions. It offers a nice way to get creative, laugh about American politics and not follow it with a cry, and make fun of the president in a satirical way. My contribution:

“Hehe. Take that mosquito. That was a trick I learned from The Karate Kid. Except I didn’t have any o’them chopstick thingys. Just used my fingers like this here. Yup, he was dead though. Like lightning. Hehe.”

There is some good stuff being written. I encourage you to check it out.

rob

PodBop

Posted on 1 March 2006 by Rob

PodBop PodBop is a real neat site I just heard about on Inside the Net (iTunes Link). It allows you to search for upcoming concerts in your area. For the bands that are coming to your area soon, you can play an mp3 of that band’s music. Sort of a try-it-before-you-buy-it deal. I like these kinds of sites because they do one thing and they do it well. Give it a try.