We have all dealt with poor customer service at least a few times in our lives. And most of the time I attribute the poor experience to my frustration combined with a less than knowledgeable customer service representative.

Vincent Ferrari, however, had a whole other experience. Let me preface this by saying that AOL has an absolutely horrible record of customer service when you call in to cancel your service. For awhile, they were rewarding customer service representatives who convinced customers to stay.

AOL’s reputation is what prompted Ferrari to record his call with AOL. What he recorded was a perfect example of what everyone had been complaining about. I have nothing to add, just check it out.

You can also listen to the entire 5 minute call, which features Vincent losing his patience.

rob